Hibro Energy Services - Providing tomorrow's energy today

Last Updated: 27 April 2025 | Effective Date: 1 January 2024

Hibro Energy Services Limited (“Hibro”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website hibroenergyservices.com or engage with our services.

1. Information We Collect

We may collect the following categories of personal data:

Identity Data: full name, company name, job title.
Contact Data: email address, phone number, WhatsApp number, postal address.
Technical Data: IP address, browser type and version, time-zone setting, browser plug-in types, operating system, and platform.
Usage Data: information about how you use our website, products, and services.
Marketing & Communications Data: your preferences in receiving marketing from us and your communication preferences.
Transaction Data: details about payments to and from you and other details of products and services you have purchased from us.

2. How We Collect Your Data

Direct interactions – when you fill in quote forms, contact forms, newsletter signups, or correspond with us by phone, email, or otherwise.
Automated technologies – as you interact with our website, we may automatically collect Technical Data using cookies, server logs, and similar technologies.
Third parties – analytics providers (e.g. Google Analytics), advertising networks, and social media platforms.

3. How We Use Your Data

We use your personal data for the following lawful purposes:

To register you as a new customer and manage your account.
To process and deliver your service orders, including managing payments and collecting money owed to us.
To manage our relationship with you — notifying you about changes to our terms or privacy policy, asking for reviews, and administering your relationship with us.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and hosting).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve.
To send you marketing communications (only where you have opted in or we have a legitimate interest to do so).

4. Cookies

Our website uses cookies to distinguish you from other users, improve your experience, and provide us with analytics. You can manage your cookie preferences through our cookie consent banner at any time. We use:

Strictly Necessary Cookies – required for the website to function.
Analytics Cookies – help us understand how visitors interact with our website (e.g. Google Analytics).
Marketing Cookies – used to deliver relevant advertisements (e.g. Facebook Pixel, Google Ads).

5. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with:

Service providers who perform services on our behalf (e.g. email platforms, hosting providers, analytics tools).
Professional advisers including lawyers, bankers, auditors, and insurers.
Government bodies or law enforcement authorities where required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically:

Customer records: 7 years from the last transaction (for tax/legal compliance).
Marketing lists: until you unsubscribe or withdraw consent.
Enquiry/lead data: 2 years from last contact if no contract was formed.

7. Your Legal Rights

Under applicable data protection laws, you have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request erasure of your personal data (“right to be forgotten”).
Object to or restrict processing of your data.
Request transfer of your data to a third party.
Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at hibroenergyserviceslimited@gmail.com.

8. Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated “Last Updated” date.